About Goodwill Industries of Greater Cleveland and East Central Ohio, Inc.

Goodwill Industries of Greater Cleveland and East Central Ohio, Inc. has been serving the local community for nearly 100 years as an independent Goodwill affiliate. While most people recognize Goodwill as a retail thrift chain, that is only a portion of the Goodwill mission. Goodwill is a nonprofit, social service agency dedicated to improving the lives of all people by providing skill-building programs and services needed to help remove common barriers to good jobs and independence. The stores provide revenue to help fund these programs and serve as job training sites. In the pages below, find out how shopping and giving to Goodwill supports the local community.

Cycle of Success

Complete Step 1 of the Goodwill Cycle of Success with a donation! Step 2? Go shopping! Here 's how these two things that are good for you are also good for your community: Every day, our Goodwill donor attendants stand by waiting for your items to come through the door. And when they do, our donation processors carefully hang each garment and place each houseware item in one of our Goodwill stores. And when those items are purchased by shoppers who are looking for a great deal, the community gets a great deal more. This is because your donations and purchases help provide Goodwill with the dollars and cents we need to offer job and life skills training to people with disabilities and other barriers. And every day, our Goodwill donor attendants stand by waiting to start this cycle of success all over again… with your donation!

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Mission Statement

Mission: Goodwill Industries of Greater Cleveland and East Central Ohio, Inc. is dedicated to improving the quality of life and employment opportunities for all people.

Vision: A community where all people have the opportunity to become the best version of themselves through life improvement and employment skills training. 

Values: Authentically treat all people with dignity and respect, offer Beyond Great customer service both internally and externally and always put people first in every decision made.

Position: Goodwill Donations Make Good Skills Possible.

Service Area: Geauga, Cuyahoga, a portion of Lake, Stark, Carroll, Jefferson, Harrison and Tuscarawas Counties in Ohio and Brooke and Hancock Counties in West Virginia.


Goodwill Industries of Greater Cleveland and East Central Ohio, Inc., formed by the merger of two Goodwills in 2005, provides numerous programs and services to individuals throughout Cleveland, East Central Ohio and a portion of West Virginia.

Before uniting in 2005, each organization (Goodwill Industries of Greater Cleveland and Goodwill Industries of East Central Ohio, Inc.) carried a proud history and establishment of its own serving the communities for 90 years.

Goodwill Industries of Greater Cleveland began empowering people within the Cleveland community in 1918. In the beginning, the organization opened its doors at an old factory located on Thackery Street, on Cleveland's eastside. In 1972, Goodwill moved its Programs and Services facility to 2295 East 55th, directly in the heart of Cleveland's inner city. Today, you can find Goodwill present in downtown Cleveland at 1360 East 9th Street.

Goodwill Industries of East Central Ohio, Inc., first began serving mission at a facility located on the corner of 3rd Street and Cherry Avenue SE in Canton, Ohio under the name Union Mission. In 1926 the organization changed its name to reflect its Goodwill assocation (Goodwill Union Mission and Industries). In 1972, Goodwill headquarters moved to its present location at 408 Ninth St. SW in Canton.

The new Goodwill serves the 10-county territory of Cuyahoga, Geauga, a portion of Lake, Stark, Tuscarawas, Carroll, Harrison and Jefferson Counties in Ohio and Brooke and Hancock Counties in West Virginia. The organization is headquartered in Canton at the 408 Ninth St. facility, maintains Programs and Services facilities in Cleveland, Middleburg Heights, New Philadelphia and Wintersville, Ohio, and operates Retail Stores throughout its territory.


Goodwill Industries of Greater Cleveland and East Central Ohio, Inc. is one of 162 autonomous not-for-profit nonsectarian Goodwill organizations affiliated with Goodwill Industries International.

Our Board of Directors is composed of local leaders from the business, non-profit and public sectors in collaboration with a Leadership Team.


Goodwill relies heavily on the generous donations of our local community members to fund our mission services programming. Goodwill's 2016 operating budget was $29,250,236, and Goodwill's total return to the community was $30,586,552.

To review our 990s, click on the year you're interested in viewing below:



In December 2015, CARF International (Commission on Accreditation of Rehabilitation Facilities) announced that Goodwill Industries of Greater Cleveland and East Central Ohio, Inc. (Goodwill) has been accredited for a period of three years for its Job Coaching and Job Development programs. This accreditation decision represents the highest level of accreditation that can be awarded to an organization and shows the organization’s substantial conformance to the CARF standards. An organization receiving a Three-Year Accreditation has put itself through a rigorous peer review process. It has demonstrated to a team of surveyors during an on-site visit its commitment to offering programs and services that are measurable, accountable and of the highest quality.

Community Campus Partners

Goodwill Industries of Greater Cleveland and East Central Ohio, Inc. partners with many different organizations in many different ways. As you view the various aspects of our website, you will see many different collaborative efforts and partnerships that have been formed. One of the largest collaborations we have initiated is The Community Campus at Goodwill. The Campus is located at our Corporate Facility (408 Ninth St. SW, Canton) and houses more than 20 non-profits that work together to better serve our community. Below is a listing of our current Campus Partners.

Community Campus Members

  • Access Health Stark County
  • Access to Behavioral Healthcare
  • Alzheimer's Association
  • American Red Cross, Stark County Chapter
  • Big Brothers Big Sisters
  • Canton Ex-Newsboys
  • Coming Together Stark County
  • Community Services of Stark County (Youth & Young Adult Services)
  • COMPASS, Inc. (Sexual Assault Education, Prevention & Support)
  • Goodwill Industries of Greater Cleveland and East Central Ohio, Inc.
  • Greater Canton Martin Luther King Jr. Commission 
  • Guardian Support Services
  • Latino Business League, Inc.
  • Leave A Legacy Stark County
  • Lifecare Family Health Center
  • Mature Services
  • Prescription Assistance Network of Stark County
  • Senior Corps of Stark County
  • Stark County Hunger Task Force
  • TRIAD Deaf Services, Inc.